Overview
Refund & Returns Policy
30-Day Money-Back Guarantee
We want you to love your ZipMyself. If you’re not satisfied, we offer a 30-day money-back guarantee from the date of purchase.
Defective Products
If you receive a defective product, we’ll replace it at no cost within 30 days of purchase.
To report a defective item, please contact us through our website and include clear photos or a short video showing the issue. Please keep all original packaging and tags attached.
Once approved, we’ll provide a prepaid return label. After we receive and inspect the item, we’ll send a replacement or process a refund.
Non-Defective Returns
Non-defective returns are subject to a 20% restocking fee.
Please contact us through our website to request a Return Merchandise Authorization (RMA).
Customers are responsible for return shipping costs. Items must be returned in original condition with tags attached.
Refunds are processed back to the original payment method within 5–14 business days after inspection.
Processing Time
Refund timing may vary depending on your bank or card issuer.
Questions
If you have questions about refunds or returns, please contact us through this website.